Customer Care
Orders & shipping
Dispatched within 1 to 3 business days if in stock.
Pricing & gold fluctuations
Our pricing reflects the current cost of precious metals and materials. Because gold prices fluctuate globally, prices may change without notice. Once an order or quotation is confirmed and paid, your price is locked in.
Returns & exchanges
No returns or exchanges on earrings used for piercing.Custom pieces are final sale.Delivery fees are non-refundable unless the error was ours.
Payments
Processed securely via Stitch Payments.Visa, Mastercard, Instant EFT, Apple Pay where available.
Repairs & warranty
Email aleeyah@12amstudio.com with your order details and images.A 90-day manufacturer defect warranty applies.
Orders & shipping
Dispatched within 1 to 3 business days if in stock.
Orders & shipping
Dispatched within 1 to 3 business days if in stock.
Orders & shipping
Dispatched within 1 to 3 business days if in stock.
Orders & shipping
Dispatched within 1 to 3 business days if in stock.