FAQ's

In-stock pieces are dispatched within 1–3 business days.

Made-to-order and bespoke pieces may require additional production time. Where applicable, estimated lead times will be communicated before your order is confirmed.

Once your order has been dispatched, you'll receive tracking details via email.

Our jewellery is crafted using solid 14kt gold, natural diamonds, lab-grown diamonds, Moissanite and carefully selected gemstones.

As precious metal prices fluctuate globally, pricing may change from time to time.

Once your order, quotation or appointment has been confirmed and paid for, your price is secured.

Due to hygiene standards, jewellery used for piercing cannot be returned or exchanged.

Custom and bespoke pieces are final sale.

If your order arrives damaged or incorrect, please contact us within 48 hours so we can assist.

Payments are processed securely through Stitch Payments.

We currently accept: Visa, Mastercard, Instant EFT and Apple Pay (where applicable).

Jewellery is designed to be worn every day.

Should your piece require assessment or repair, we'd be happy to assist.

Please email aleeyah@12amstudio.com with your order number, photographs and a brief description.

All 12AM jewellery is covered by a 90-day manufacturing warranty against production defects.

The warranty does not cover accidental damage, misuse or normal wear over time.

Jewellery should evolve with you.

Whether it's adapting existing studs into our signature flat-back system or transforming inherited gold into something entirely new, we believe meaningful pieces deserve a second life.

Your existing jewellery can be assessed for redesign, repurposing or credited toward a bespoke creation.

The material remains.

The story continues.