Privacy policy

Your privacy matters to us.

At 12AM Studio, we collect only the information necessary to provide our jewellery, piercing services and customer experience. We are committed to handling your personal information responsibly, securely and in accordance with the Protection of Personal Information Act (POPIA).

Information We Collect

Depending on how you interact with 12AM, we may collect:

  • Your name 

  • Email address 

  • Phone number 

  • Billing and delivery details 

  • Appointment information 

  • Order history 

  • Communication history 

  • Information you choose to provide during consultations or enquiries 

Payment information is processed securely through our payment provider and is never stored by 12AM Studio.

How We Use Your Information

Your information is used only to:

  • Process and fulfil orders 

  • Manage piercing appointments and bookings 

  • Communicate with you about your order or appointment 

  • Provide customer support 

  • Improve our products, services and website 

  • Send marketing communications where you have chosen to receive them 

We will never sell or rent your personal information to third parties.

Payment Security

All online payments are processed securely through trusted third-party payment providers.

12AM Studio does not have access to or store your debit or credit card information.

Marketing Communications

If you subscribe to our mailing list or choose to receive updates, we may occasionally send information about new collections, appointments, events or product launches.

You may unsubscribe from these communications at any time using the unsubscribe link included in our emails or by contacting us directly.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences and better understand how visitors use our website.

You can manage or disable cookies through your browser settings at any time.

Protecting Your Information

We take reasonable administrative, technical and physical measures to safeguard your personal information against unauthorised access, loss, misuse or disclosure.

While no online system can guarantee complete security, we continually work to protect the information entrusted to us.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you. 

  • Request that inaccurate information be corrected. 

  • Request that your personal information be deleted where legally permitted. 

  • Withdraw your consent to receive marketing communications at any time. 

To exercise any of these rights, please contact us using the details below.

Third-Party Services

Our website may make use of trusted third-party providers for services including payment processing, booking management, website hosting and analytics.

These providers receive only the information necessary to perform their services and are expected to handle your information responsibly.

Changes to This Policy

From time to time, we may update this Privacy Policy to reflect changes to our services or legal requirements.

Any updates will take effect once published on this website.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

aleeyah@12amstudio.com